Privacy Policy

“M.I.S.T. AURORA SERVICES Ltd” is a Cypriot company with registered company number HE431434 specialized in the retail sector cosmetics medical disposable products and equipment for clinics and beauty professionals, individuals. We take your personal data very seriously therefore we are committed to safeguard your privacy and handle your data in a transparent manner.

How we collect your personal information
The types of information we collect
How we use this information, why we store, and why we retain it
How you can request that your information is updated, corrected, or to be forgotten.

Privacy Policy

Introduction

“M.I.S.T. AURORA SERVICES Ltd” is committed to protecting your personal information. It’s your information, and we respect that. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. This Policy also sets out your right to request that we delete, update, transfer or provide you with access to your personal information. Please also note that this Privacy Policy only applies to personal information obtained by us – not information collected from your interactions with third parties.

Who we are and how to contact us

The Sites (E-Store and Website), and our Services (e.g., Service Department, Home delivery & installations) are operated by “M.I.S.T. AURORA SERVICES Ltd”.

How we collect your personal information

Generally, we collect your information when you decide to interact with us. This could include purchasing online and in-store, over the phone, in person when you sign up to become a My Mist-aurora-beauty registration member. As well as when you participate in our competitions. We also look at how customers use our website, so that we can offer the best possible experience.

When you register or use stephanis.com.cy (the "Website")
When you contact “Mist-aurora-beauty“.
by telephone, email or social media
When you register to “My Mist-aurora-beauty”
When you register any products to be delivered at home, picked up from store, or installed at your location.
When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these)
When you buy products, gift certificates (details of transactions you make from “Mist-aurora-beauty“. (whether e-store)

The types of information we collect

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you up to date about all the latest exciting “Mist-aurora-beauty“news.

Name and Surname
Email address
Date of Birth (mandatory)
Contact phone number(s)
Delivery address(s)
Preferred Language
Name Day (mandatory)
When visiting our website we may collect an automatically populated IP address. An IP address is a unique number which allows a computer, group of computers or other internet connected device (such as your mobile or tablet) to browse the internet. We may also record the time and date of your visit, the pages that were requested, the referring website (if provided) and your internet browser version.

Ensuring your personal information is only used were lawful

In order for our use of your personal information to comply with applicable data protection law, that use by us needs to fall under at least one of the specific lawful reasons that are set out in applicable data protection law. Examples of these lawful reasons include our use of your personal information being necessary for the purchase of goods or services, or for compliance with a legal obligation.

Where your personal information is completely anonymous, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymous personal information may be subject to other laws where your consent is required.

Where your personal information is not in an anonymous form, we will have a lawful reason to use your personal information in such a way to ensure that we provide the very best products to you and our other customers.

Why we collect your personal information and how we use it

At “Mist-aurora-beauty“, we like to get to know our customers – after all, this is how we find new ways to provide you with an extraordinary experience. We use information about you in a number of ways, including providing services that you have requested and informing you about the latest offers, new releases, special events or exciting “Mist-aurora-beauty“, news.

To carry out our business and to provide a service or carry out a contract with you.
Fulfillment and delivery of products and services you have ordered. We may share your personal information with our delivery partners and third-party concessions.
Process payments. “Mist-aurora-beauty“. does not store any payment card numbers once the transaction has been completed.
Contact you with important information relating to your service or purchase, such as confirming your order, letting you know about returns and refunds. We share your information with our communication partners for this purpose.
Send you an electronic receipt by email for every purchase in order to help you avoid keeping hard copies so as to be easy for you to track your receipt whenever you wish to return a product or claim for warranty.
We use your details to show you advertising on such Social Media platforms as Facebook and Instagram or via other third-party advertising that may appear on other websites you use. Online advertising channels we may use are: digital display, search engine marketing, paid social - these are all on third party sites or platforms.
We may tailor online advertising and SMS to the things you love, so they’re relevant to your location, what you have shown an interest in and the things you buy from us.
Respond to customer service enquiries raised in the store, online, social media or on the phone. Measure and understand how our customers respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.

Sharing your information

We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, events, fulfillment of orders, delivery, returns, refunds, IT services, etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf. We will check any third party that we use to ensure that they can provide sufficient guarantees regarding the confidentiality and security of your personal information.

How long do we keep your personal information for?

We keep your personal information in line with our company retention policy. We only retain information for as long as it is required.

Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose. We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control.

All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our Services.

How to access your information and your other rights

Your right of access. If you ask us, we’ll confirm whether we’re processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details).
Your right to correct information. If the personal information we hold about you is inaccurate or incomplete, you’re entitled to have it corrected. If we’ve shared your personal information with others, we’ll let them know about the changes where possible. If you ask us, where possible and lawful to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to “be forgotten”. You can ask us to remove your personal information in some circumstances such as where we no longer need it. If we’ve shared your personal information with others, we’ll let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to restrict information. You can ask us to ‘block’ or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information or you object to us processing it. It won’t stop us from storing your personal information though. We’ll tell you before we lift any restriction. If we’ve shared your personal information with others, we’ll let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we’ll also tell you who we’ve shared your personal information with so that you can contact them directly.
Your right to data portability. With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you’ve provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice.
Your right to object.
- Relying on our own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing or processing your personal information for direct marketing.
- Changes to this Privacy Policy
- We may make changes to this Privacy Policy from time to time. To ensure that you are always aware of how we use your personal information we will update this Privacy Policy from time to time to reflect any changes to our use of your personal information. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Therefore, we encourage you to review this Privacy Policy periodically to be informed of how we use your personal information.